Customer Service Articles
By developing a strong customer-focused approach, an organization has a better chance for long-term growth and stability. This article outlines how incorporating both customer and employee engagement best practices can help create a customer-centric organization.
Fri, 30 Oct 2009: Business Owner Motivations as Investor vs. Litigant Should Not Color Value
Business Owner Motivations as Investor vs. Litigant Should Not Color Value. The Small Business Economy for Data Year 2005, A Report to the President, released December 2006, states businesses with fewer than 500 employees account..
Tue, 27 Oct 2009: Inbound Call Center Usage Boosts Employee Performance
Have you ever seen the 800 numbers on products and have you ever wondered about what they could mean? These numbers are there for a very good reason. They help provide feedback to companies about their products and services. Often this helps improve employee performance as well.
Sun, 25 Oct 2009: What You Don't Know Can Hurt Your Business
In this age of social networking and web 2.0 communication, information travels much faster than it ever did. This is all good, when it's used for good purposes. Things change, however, when negative information about your business spreads like a virus throughout the internet.
Mon, 7 Sep 2009: Great Customer Service Essential for Business Growth
Many small business owners think that customer service is a department that only large corporations have. They tend to think of their own customer service as merely replying politely to emails that might come in, or being reasonably civil on the telephone. However, in reality, providing a good, or excellent level of service to customers, both existing and potential, is essential to the long-term growth of any business.
Mon, 3 Aug 2009: Running a Successful Online Business
Most people have heard of the dot com boom - the period when Internet business took off at an extraordinary rate and many companies collapsed from simply not thinking their processes through, or even just not being able to deliver on their promises.
Sat, 16 May 2009: Customer Service and How Not to Fail In Business
Customer service is an aspect of any business, whether a large corporate organization or small home business run by a single individual. The way a business presents itself to customers, either potential or actual, can make a huge difference in terms of promotion, loyalty and the likelihood of success.
Sat, 4 Apr 2009: Photocopier And Business Telephone Systems
This will assist you in settling the kinds of equipment that are appropriate for your office requirements.
Fri, 27 Mar 2009: Credit Unions Brace for Financial Assessment; Look for Ways to Do More with Less
Just up the street from 1600 Pennsylvania Ave, credit union executives from across the country gathered last week to ponder their own economic fates. U.S. Central, the largest corporate credit union in the United States, had recently announced investment losses large enough to require intervention.
Mon, 23 Mar 2009: How to Retain the Services of a Good Moving Company
Before hiring a moving company, it is wise to get at least three to four quotes. A moving quote is an estimate that provided by a company that will tell you what your job will cost. Acquiring a moving quote will give you key pieces of information about the credibility of a company, not just help plan the moving budget.
Thu, 12 Mar 2009: How Mystery Shopping Works - works
All organizations have client service question which are not trouble free for the administration to identify.
Tue, 10 Mar 2009: Do Your Policies Badly Affect Future Business?
How do you feel when hidden fees are revealed after you have already made the purchase?
If you answered angry to the question above, then it will be wise to make certain you do not do the same in your own business.
Wed, 4 Mar 2009: Name Tags That Initiate Conversation
Your name tag can become a conversation magnet if you use it properly. Here's how to make the conversion.
Fri, 27 Feb 2009: Customer Service Consistency: The Holy Grail Of Customer Service
Many businesses leap into customer service with great gusto - putting all of their employees through expensive (and usually boring) training sessions on customer service. The only problem is the changes are not sustained and pretty soon everyone is back to their old ways.
Getting consistency of customer service can be as hard as finding the Holy Grail.
Fri, 27 Feb 2009: How Four Little Digits, 0845 Numbers, Could Change Your Business
An article that looks at customer service and how small changes can make big differences.
Tue, 24 Feb 2009: Retaining More Clients: 10 Steps to Good Client Relations
In tough economic times, it's more important than ever to ensure good client renewal rates as new business can become harder to find and close.
Fri, 20 Feb 2009: How Do You Show Your Clients You Love Them?
Are you in a long term relationship with your customers or a one night stand? If you want to build a lasting relationship you need to know what makes people feel valued and special - and how to build that into your business processes.
In this article we look at how you can apply the skills you have learnt in your personal relationships into a business setting.
Fri, 6 Feb 2009: Meet The Fine Points of PHP Help Desk Software
Running a helpdesk software is a must if you have an online business. And with PHP, taking care of your customers is a lot more easier. To know more, you better read this article.
Tue, 3 Feb 2009: Better Consumer Relations With Trouble Ticket Software
This article features the points of using touble ticket software to enhance consumer relations.
Mon, 2 Feb 2009: Manage Client Complaints With Help Desk Software
The need of help desk software for online business has been growing. This article tells you why.
Mon, 2 Feb 2009: Taking Good Care Of Your Customers With A Service Software
This article presents the importance of giving satisfaction to your customers. And this can be made with the use of customer service software.
Sun, 1 Feb 2009: Get A Support Desk Software
With the present's competition among online businesses. Taking care of cutomers' satisfaction is a must. And with that, a support desk software is the ultimate solution.
Sun, 1 Feb 2009: Have An Online Business? Get A Help Desk System!
Anybody who owns an online business need to have a help desk system. That would ensure customer satisfaction and longetivity of the business. This article points out important aspects of getting a help desk system.
Fri, 23 Jan 2009: Exploring The Word “ Mystery Shopping”
Secret shopping or secret shopping is a type of market research instrument. It does not have a straightforward opinion poll and official meetings. In its place, here the pollster approaches the store on which the study is conducted pretending as a consumer and elicit information required to test a set of prearranged investigate inquires.
Thu, 22 Jan 2009: Customer Surveys: A True Science Revealed
Customer surveys are based on scientific methods developed by psychologists to discover things about how people feel, and they are useful to many businesses.
Page 1 of 6
[1] [2] [3] [4] [5] [6]
