Customer Service Articles
Customer satisfaction surveys determine the relative values of the choices that are analyzed by economics.
Wed, 21 Jan 2009: Customer Satisfaction Survey: Get To Know Your Customer Base
Building a customer base through an economic downturn requires creative marketing and excellent customer service skills.
Mon, 19 Jan 2009: It Is Never Too Late - Call Your Prospects Now!
Have you ever forgotten to follow-up with someone and thought you would look silly doing so at a much later date? Read on why you should pick up the phone and call now!
Fri, 16 Jan 2009: Not All Hair Salon & Beauty Therapy Clinic Clients Are Created Equal
Contrary to popular belief, not all hair salon or beauty therapy clinic clients are created equal. Only the best clients will make you the most money and bring you referrals.
Mon, 12 Jan 2009: Are Your Rules Affecting Business?
Do you have firm rules for acquiring business? Establishing boundaries is essential. The following stories will have you rethinking your strategies.
Wed, 17 Dec 2008: Cultivate Relationships to Increase Margins
A critical component of customer relationship management (CRM) - and yet often overlooked - is the cultivation of existing customers. Companies seeking to improve their CRM practices should look no further than cultivating existing customer relationships.
Tue, 16 Dec 2008: Time Is The Most Precious Resource Any Business Has
What any small busines owner or manager does with both their own time and that of their prospects and customers can affect the success of the enterprise.
Tue, 16 Dec 2008: Customer Service, How Good Are You?
Customer services are one of the most important aspects when your business starts. Many forget that servicing customer must always become the top priority area that need to be concerned and given most efforts.
Mon, 15 Dec 2008: What Is a Customer?
Learn all about what a customer is, the different types of customer, and some important ways to keep your customers on board with you.
Mon, 15 Dec 2008: Make an effective promise after obtaining a target customer
To retain your customers and maintain a good name on-line, you should be carefully when making commitments to your customers.Even the smallest of actions can have a negative effect on that level of trust.
Fri, 12 Dec 2008: A Mystery Shopper Buys The Best Feedback
An article about the importance of customer feedback to a business detailing a few different ways to get the best and most useful comments.
Thu, 11 Dec 2008: What To Do When Your Water Supply Runs Dry
An article about interruptions to water supplies and what to expect if you are experiencing one.
Thu, 27 Nov 2008: Overnight Shipping: Is it Really "Overnight"?
During an advertisement for an overnight shipping service, an announcer seriously intones 'When it absolutely positively has to be there overnight.' But for many, the question remains if the mail is truly delivered during the night time.
Tue, 25 Nov 2008: Roadmap to a Customer - Centric Strategy
Part of the appeal of customer-centricity is that it takes very little business acumen to grasp its core concept.
Sat, 22 Nov 2008: Two Tips to Improve Your Success: Use More Than One Metric and Understand Why Your Customers Buy
There are a lot of professionals caught up in a quandary right now. They seem to be searching for a way to justify their loyalty and engagement efforts. They want to gain more ground competitively and showcase more quantifiable results to their company.
Thu, 20 Nov 2008: 3 Elements Omitted in Proposals Will Kill Sales
Effective proposal writing is a learned art. Every person in business who has a need to write and present proposals will be wise to learn this art. In particular to proposal writing are three elements most often overlooked that drive prospects away.
Wed, 19 Nov 2008: Customer Focus Is a Strategic Choice
The road to Customer Focus Land is paved with great intentions. As the CMC/HRI Magnifying Customer Focus survey indicates, respondents know what needs to be done.
Sun, 16 Nov 2008: Invasion of the Loyalty Cards
Consumer's key chains and wallets are being invaded by an ever increasing number of loyalty cards. Will they eventually reach a point of over-saturation?
Sun, 2 Nov 2008: Adjusting the Picture on Customer Focus
At first glance, big picture thinking and customer focus would seem to be mutually exclusive terms. After all, the first phrase connotes a farsighted, panoramic view of business, while the second implies an intense, laser-beam-like concentration on the customer.
Fri, 31 Oct 2008: Everything But the Kitchen Sink
My sister-in-law recently shared a little tip with me, and even though the tip was related to housekeeping, I thought it was a great concept to apply to any business. Here's what she said: she always ends her day by making sure her kitchen sink is cleaned. That way she can wake up to a clean sink, and the rest of her day just goes more smoothly.
Fri, 24 Oct 2008: What Is Sales Leads
Sales leads come from either marketing lead generation processes such as trade shows, direct marketing, advertising, Internet marketing or from sales person prospecting activities such as cold calling.
Fri, 24 Oct 2008: How To Explain Telemarketing Services
Telemarketing has come under fire in recent years, being viewed as an annoyance by most. This involves commercial communication (direct mail, e-mail, telemarketing) with consumers or businesses, usually unsolicited.
Thu, 9 Oct 2008: How Virtual Call Center Jobs Operate
The face of call centers is changing and as a result many call center owners are changing as well. Today the call center industry is moving towards a more advanced look and more and more people are beginning to start what is called a virtual call center. These call centers work in the same way as normal call centers, calls and made and received at
Thu, 9 Oct 2008: 100% Guaranteed Sales Offers - A Double Edge Sword
Was Abe Lincoln right when he said, You cannot please all the people all the time?
Wed, 1 Oct 2008: Tips to Develop Satisfied Customers - One of Your Best Assets!
This article will give you several tips help you identify and take excellent care of your customers. Also included are some guidelines and suggestions to help you develop customers into one of your best assets!
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