Customer Service Articles
So what is new customers really all about? The following article includes some fascinating knowledge around new customers--info you can use, not just the old stuff they used to tell you. Good times, b
Sun, 29 Jul 2007: Customer and Client Rapport: Why Should They Care About You?
In the good old days contracts were not the norm. A handshake sealed a deal and one's word was one's reputation. Times have changed. Now many businesses have contracts, lawyers and a more complex meth
Thu, 26 Jul 2007: Apple Hits Grand Slam!
Those who know me know that I like my cell phones! It should not come as a shock to learn that I finally broke down and purchased the iphone. I resisted as long as I could (and longer than my family i
Thu, 26 Jul 2007: Rising Popularity of Online Chat
Online chats and instant messaging will soon account for more personal and corporate communications than the telephone. Nearly eight hundred million instant messages are being sent each day. It is est
Wed, 25 Jul 2007: Customer Service In An Instant Gratification Age
What constitutes good customer service? Is it always being there for your customers? Is it the speed with which you respond to them? Is it making sure your customers can get their questions answere
Wed, 18 Jul 2007: Four Ways to Guarantee Repeat Business
At the backbone of every successful business is the repeat customer. While it is great to get referrals, it is important to realize that a referral may result in an interested individual taking a look
Mon, 9 Jul 2007: Little and Big Commitments
The car was drop-dead gorgeous. It had a beautiful dark blue exterior and the interior was brown - very sporty - with a 6-speed manual transmission to boot. There was no use denying it. I was in love.
Thu, 28 Jun 2007: Humor in Customer Service and How It Can Help Your Business
Now, wait a minute. You are not a stage comedian or an actor. Your job is to sell something, not put on a clown act. How does humor fit into customer service?And that's exactly why this works: Everybo
Thu, 28 Jun 2007: Building a Strong Customer Service Team
There are more and more demands being made of front line team members, and sometimes the pressure can be heard by your customer. As the leader of a customer facing team you must be aware of what is go
Wed, 27 Jun 2007: How to Identify With a Customer in Your Business Industry
No matter what industry you work in, this can be applied to your line of work, especially in the hospitality industry.Nearly half the jobs held at any given time are service positions. It's the way ou
Sat, 23 Jun 2007: How to Deal with a Hostile Customer
Any job which involves customer service will, before long, involve a few unpleasant encounters with at least one customer who has a problem about something. There is a notable difference between custo
Tue, 19 Jun 2007: What Ever Happen To Customer Service
The other day I went into drug store and was standing at the counter to ask the gal where I could find a certain type of aspirin. She was on the phone apparently talking to someone she knew. She looke
Wed, 13 Jun 2007: 10 Reasons to Implement a Customer Service Program
Customers are the most important elements for the success of a business. Attaining and retaining the customers is one of the most important and essential tools for the success of any business. If the
Mon, 11 Jun 2007: Loyalty Shouldn't Be Your Customer's Problem
Not all loyalty programs are created equal: some work like super glue to keep customers coming back again and again while others can backfire. Loyalty programs can backfire when they put too much of
Wed, 6 Jun 2007: 800 Numbers Bring Leads - If It Doesn't Cost Anything, They'll Call
How do I find you, how do I find out where you are, and how fast can I talk to you? These questions are ones we all wish a consumer would ask and then pursue aggressively to find our business. The p
Wed, 30 May 2007: Promise a Rose Garden and Your Business Will Fail
I have been a sales person of some form or another.Whether it was selling mom the idea of a sleepover, or that pretty girl to go out with me or the job interview I was on or the dish I gracefully conv
Tue, 10 Apr 2007: 5 Quick And Easy Steps For Dealing With Nasty Customers
You don't have to be marketing online for long before you declare at least once that all of your customers are "morons!"In corner number one we have the disgruntled customer that is going to sue you o
Wed, 14 Mar 2007: Staples: that was easy?
This article is about my recent shopping experience during a black-out. The store had to find a way to accomodate its shoppers without electricity. A simple check-out turned into an hour-long ordeal.
Fri, 16 Feb 2007: Effective Customer Communication
Organizations are open dynamic systems for transforming resource inputs into saleable outputs (goods & services). They are created to provide useful products and services that satisfy the needs of cus
Wed, 14 Feb 2007: Six Sigma And The Customer
Although Six Sigma is directly related to the improvement of business processes, its ultimate aim is to offer better products and services to customers. This means that process improvement is not an e
Wed, 14 Feb 2007: Customer-Supplier Relationships For Lean Six Sigma
A Case StudyA case in point is the sending out of mailings to customers about new products by a certain company. Now, the mail house entrusted with sending out the mail had been cleaning up the mail f
Mon, 12 Feb 2007: Enthusiasm, Energy and Success Are Critical Keys For Providing Excellent Customer Servi
There are basically 5 different reasons why nothing great is ever accomplished without enthusiasm.First, no great success is ever attained in life without the surmounting of obstacles. In every life t
Wed, 7 Feb 2007: The Secret To Building Customer Relationships
It's tempting to concentrate on making new sales or pursuing bigger accounts. But attention to your existing customers, no matter how small they are, is equally essential to keeping your business thri
Wed, 7 Feb 2007: 5 Guaranteed Ways To Retain Your Online Customers & Keep Them Away From Your Competition
Whatever the product or service you offer on your website; there are probably hundreds of thousands or millions other websites which a potential online customer can go to. It takes a lot of hard work
Fri, 26 Jan 2007: Do You Have A Customer Appreciation Plan?
Think about the many products and services that you purchased during the past twenty or thirty days. Of all of the companies that you did business with, exactly how many told you in one way or anothe
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