Customer Service Articles
Think about the many products and services that you purchased during the past twenty or thirty days. Of all of the companies that you did business with, exactly how many told you in one way or anothe
Thu, 11 Jan 2007: "How To Deal With 'Freeloaders' In Your Business
'Can you give me your (class/product/offer) for free, or reduced cost? I'm in a tough situation, and need the help.'Have you ever had anyone ask you this in your business? If you haven't, it's either
Mon, 8 Jan 2007: How To Deal With A Difficult Customer
Providing good customer service to a difficult customer or client can feel like walking a diplomatic tightrope. But if you handle a customer's complaint the right way, you can turn the situation aroun
Wed, 3 Jan 2007: Cash Businesses are Losing Billions to Employee Theft
If you are a retail business owner or manager, be assured of one thing: employees are stealing from you. Employee theft is costing you and your fellow business owners billions of dollars annually.The
Tue, 19 Dec 2006: How to Stay in Your Customer's Mind
Imagine the following scenario: six months ago you paid someone to come and do your gardening. You'd like to use them again but you can't remember their name and have lost their business card. You end
Mon, 18 Dec 2006: Using Guest Checks To Make More Money
Being a waiter involves hard work. It requires much physical energy and the ability to work long hours. Although the job of a waiter is quite demanding, the pay is not that great. Most waiters or wait
Thu, 14 Dec 2006: Why Provide Good Customer Service
Have you heard people say that if not for customers, work will be a lot smoother? They ask questions for which the answers are so obvious. Or they can find the answers if they will just read the instr
Mon, 11 Dec 2006: The Business of Helping Others to Get Online Tasks Done
There are many thousands of new entrepreneurs wanting to give up their full time jobs to explore their personal Internet home business dream.A logical, potentially successful Internet home based busin
Sat, 9 Dec 2006: Staying In Top Condition to Serve Customers with Excellence
Here is some information to help you stay proactive - to be in control of yourself and your emotions.1. Have a safety valve for your emotions. If you suppress your anger and emotions all the time, yo
Wed, 6 Dec 2006: 800 Numbers Bring Leads - If It Doesn't Cost Anything, They'll Call
How do I find you, how do I find out where you are, and how fast can I talk to you? These questions are ones we all wish a consumer would ask and then pursue aggressively to find our business. The p
Wed, 6 Dec 2006: A Little Pride Goes A Long Way
In todays competitive world, the small things sometimes measure the fine line between success and failure:1. The caring smile of each employee.2. The extra effort to meet a deadline.3. One final ch
Tue, 5 Dec 2006: Generating Customer Loyalty
Becoming and staying customer-intimate requires more than building client knowledge and having expertise in re-engineering our customers business processes. We must offer more than just service. We ne
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