Six Sigma implementation projects involve the collection and analysis of huge amounts of raw statistical data related to various aspects of a given business process. Collection and analysis of raw sta

Six Sigma quality improvement concepts and methodologies were originally devised for use in the manufacturing sector but with the development of newer technologies, it is now increasingly being implem

Six Sigma is a quality improvement technique that aims at reducing wastage by restricting the number of defects to not more than 3.4 defects per million opportunities that might exist for such defects

I've been bogged down of late. Probably just like you. I've been working on multiple projects and multiple tasks and completely unfocused for months, my mind a maze of unfinished and un-begun tasks. I

A regional claim center of a major insurance company was in big trouble. It's customer service rating was a miserable 58%, entirely unacceptable. A senior manager was brought in to lead a critical tur