Articles tagged: "conflict management"

1: Conflict: Beneficial or Just Risky Business

The stereotype that conflict is always detrimental is coming under attack from many researchers. There is a growing school of thought that conflict can stimulate an energetic and dynamic working environment that shakes apathy and compliancy to its core. However, there is an equally vocal group that finds conflict is always dysfunctional and its consequences can far outweigh any potential benefits.

2: Policies and Procedures with Customer Focus

Policies and Procedures are often in direct conflict with what the customer wants. Working together effectively means that all policies and procedures should be perfectly lined up with and function in support with customer needs, not to be in conflict.

3: Excerpt From The Art Of Managing: Conflict Behavior Styles

Conflict occurs in situations in which people are interdependent, seek different outcomes, favor different methods to the same end, or perceive others are interfering with their ability for rewards or resources A person’s behavior in conflict situations can be described by two basic dimensions—assertiveness and cooperation