Articles related to: Customer Service
26: Win the Battle, Lose the War
Dealing with customer concerns, problems and issues is a fact of life when you sell a product or service. And every person in sales has to certain customers who are more challenging to deal with. Some..
27: What Customers Hate About You
Recent research uncovered almost eighty reasons why customers dislike salespeople. Here are the top seven.
1. Not listening. This was the most cited reason customers dislike salespeople. Too many sal..
28: A Tale of Two Projects
A business tale of what it takes to turn around troubled projects.The year is 2005 and times are good. The business environment is vibrant and the economy is strong. Large businesses are committing la..
29: 3 Elements Omitted in Proposals Will Kill Sales
When speaking to audiences or coaching clients, I am always asked what may have gone wrong upon submitting their proposal to a prospect who was previously interested but now no longer communicates.1. ..
30: Customer Focus Is a Strategic Choice
The road to Customer Focus Land is paved with great intentions. As the CMC/HRI Magnifying Customer Focus survey indicates, respondents know what needs to be done. They are fully aware of the need for ..
31: Create High Definition Customer Service
How do you audit your customer service? Do you receive a lot of complaints or very few? This article will provide you with ways to create and measure high definition customer service so that you can..
32: Dealing With Customer Support
Most people tense up or groan when the here anything like this. I want to explain a recent episode I had to deal with. First off when it comes to technology I am probably in the top 10%, this is what ..
33: If You Own Your Own Business Customer Service is Important
Speaking on getting things done in a fashionable manner. Why not get the consumers needs met first and in a timely manner. We have been so worried about starting an online business, we forgot about..
34: Adjusting the Picture on Customer Focus
At first glance, big picture thinking and customer focus would seem to be mutually exclusive terms. After all, the first phrase connotes a farsighted, panoramic view of business, while the second impl..
35: Everything But the Kitchen Sink
My sister-in-law recently shared a little tip with me, and even though the tip was related to housekeeping, I thought it was a great concept to apply to any business.Here's what she said: she always e..
36: 7 Secrets to Fabulous
SECRET #1: THE Proven, Most Powerful Form of Follow-up is the Handwritten Card! Because of its personal nature, handwritten correspondence has a power that other methods lack and should be at the core..
37: 100% Guaranteed Sales Offers - A Double Edge Sword
Do you promise 100% Satisfaction Guaranteed? If so, how do you deliver for 100% of the complaints? Your most important objective is to resolve the matter quickly and hopefully to the satisfaction of..
38: 5 Customer Experience Management Myths
As customer experience management (CEM) continues to gain importance in the minds of today's CEOs, more and more companies are taking on customer experience management projects to improve customer sat..
39: How To Handle Disgruntled Customers
In any business situation, it is never easy to please every customer. Even with a mass-selling product and a great team of customer service individuals, you will always encounter one customer whom yo..
40: Toll Free Virtual Number: An After Hours Customer Service Solution
In part because of the Internet, more and more customers are looking to do business after normal business hours. They surf the Internet for the products they are interested in, search for websites of..
41: They'll No Longer Pay For Botched Surgeries
I came across a local news story a few months ago that had me absolutely astounded. A health insurance company here in Indianapolis released a statement saying they will no longer pay hospitals for pe..
42: 7 Valuable Customer Service Tips That Increase Sales
Providing great customer service puts you ahead of other competing businesses. It's what your business needs to develop a loyal customer base. When your competitors lose business because of poor cus..
43: Target Your Customers By Highlighting Your Unique Selling Points
Every business needs to ensure that their enterprise has an Unique Selling Proposition or Unique Selling Point also known as USP. This marketing concept is essential for the structural and functional ..
44: Customer Loyalty Equals A Profitable Business
There is an old paradigm that one lost customer means a lifetime of lost business. The bottom line is that, while it is important for any business to make new customers, keeping existing customers is ..
45: Selling Swimming Pools Is The Same As Selling What You Sell
About a month ago my wife said to me, "Bob, I think we should have a swimming pool." Having been happily married to this woman for over 41 years I could read between the lines to see what she was rea..
46: Shooting Fish In A Barrel
My friend Bill Tucker, President of the Florida Building Material Association, recently wrote in his associations publication (e-BLUEPRINT): The members of one of our business round tables were discus..
47: Poor Customer Service Can Kill Your Business
Can Poor Customer Service Lead To The Fall Of a Business?Absolutely.Most all marketing specialists will tell you that "The average business spends six times more to attract new customers than it does ..
48: Customer Experience: Fine Architecture or House of Horrors?
Imagine what would happen if you had dozens of architects and hundreds of contractors all working on your business. Now image if there was no master plan and each individual spoke his or her own uniq..
49: Here is a Quick Way For New Managers to Deal With Difficult Customers
Want a great career – then you need to know how to deal with difficult customersDuring your career as a manager, you will have to deal with a number of difficult customers. Those customers who are u..
50: 7 Simple Value Adding Steps to Reorders from Your Local Market Customers
Having a direct selling business (aka network marketing, mlm, affiliate marketing, etc.) can be very rewarding. But you can also lose a ton of money and even frustrate yourself if you fail to do a few..
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