Articles related to: Customer Service
51: Eliminate the "Oops" Moments In Your Retail Store
Have you ever encountered the "Oops" situation in your retail store? Ever said "Oops" when the customer received a damaged or non-working product, when the price rang up incorrectly, when the bonus w..
52: How Equality And Diversity Training Benefits Businesses
It has not always been the case that businesses value the importance of equality and diversity and as a result there have been a number of high profile violations. Nevertheless and somewhat fortunatel..
53: Improve Your Customer Service And Retain The Customers You Have
Crappy customer service is everywhere: unmanned checkout counters, personnel wandering about, employees chatting or text messaging on their cell phones . . . as a partial list. Poor service has bec..
54: Do You Use Customer Satisfaction Surveys?
Do you have customer satisfaction surveys in place?If you don't, we highly recommend that you do.In a recent report from BenchmarkPortal, the top 3 post-call survey methods were:1) Live telephone int..
55: Superior Customer Service Capabilities Are Key Factors In The Journey To High Performance (Executive Summary)
Superior customer service is one of the hallmarks of high-performance businesses. In fact, recent Accenture research has found that for high-tech companies, above-average service is virtually required..
56: Forecast Your Own Economic Success
I realize you are the type of person who remains optimistic in your business regardless what the media is saying about the economy. However, let's get very real for a few minutes. How many of you fi..
57: We, The People, Make A Difference
We,the people, make the difference.I've been speaking and writing about how important creating relationship is with your customers--current, potential, or future. The 2008 CSO Insight's Sales Perform..
58: Brainstorm Ideas That Will Set Your Business Apart From The Crowd
Whether you own a mature business or are just starting up, brainstorming sessions need to be a regular happening in your business model. Not too many years ago, brainstorming was only being done in..
59: Where Does Your Customer Experience Begin And End?
Where does your customer experience begin and end? What is the emotional state of your customers as they begin an experience with you? It is fundamentally important to know this if you are to market t..
60: Building Customer Loyalty: What A Crock...
The reason this popular expression (“What a Crock”) ends where it does is because the balance of the phrase is commonly understood to contain a term we all learned early in our youth not to use un..
61: Good Customer Service Is Not Good Enough Anymore
Do your customers leave your store / take delivery of your products and think, "Wow, it is so nice to buy from this business!!" Is your business well known / famous for your customer service?Do your ..
62: First Call Resolution: What About That 14%?
Customer satisfaction is crucial to customer loyalty, positive word of mouth, and return on investment--this is a given. We also know first call resolution (one and done) is the #1 driver for custome..
63: Good Customer Service Is Not Good Enough Anymore
Do you have Renowned Customer Service? Do your customers leave your store / take delivery of your products and think, "Wow, it is so nice to buy from this business!!" Is your business well..
64: The Customer Is Always Right. Even When They Are Positively Wrong
A man walked into the Fairbanks, Alaska, Nordstrom department store with two snow tires. He walked up to the counter, put the tires down and asked for his money back. The clerk, who'd been working th..
65: The Four Things Every Employee Can Do To Increase Sales And Profits
We all know the customer is the most important person in our business, but sometimes we forget that the second most important person in the business is any employee that comes in contact with our cust..
66: A Luxury Once Had Becomes A Necessity
When you can get the prospect to think that they cannot live without purchasing your product or get them to think that they will be much better off purchasing the product / service from you instead of..
67: Gold & Red Cards Will Make You A Ton Of Money
Years ago I was embarrassed in front of a customer because I did not remember his wife's name. I should have remembered her name because they together had purchased electronics, furniture, appliances ..
68: Stop Viewing The Past Through Rose Colored Glasses
As I have been traveling around the country speaking I continually hear, "Business is down. The market is changing. The customers are changing. It is not like it use to be. The economy is killing us...
69: 7 Questions to Ask When Hiring a Roofing Contractor
Finding a roofer today whether in Atlanta or elsewhere is like finding kudzu...if you can't find any then you're not looking. Due to the lack of certification in many states, consumers have to be on ..
70: Bad Business Assumption:Assuming You know The Perrception The Customer Has Of You
I was doing a five-day sales training program for a company located in a very small town in South Carolina. One of those small quaint towns with a population of just over ten thousand, one road throu..
71: If You Forgot to Follow-up - These Simple Steps Relieve the Pain
My belief is it is never too late to call. When you do take the step to re-connect, begin with an apology for being out of the loop. It is more important to the other person to be remembered than to..
72: How to Pursue Insurance Claims
Dealing with claims - General Guidelines1. Maintain call logs - For each call, note down - Date, time and duration of the call - Customer service rep's *full name, rep ID, call center location - Su..
73: Why Some People Say Direct Marketing Doesn't Work
It's curious to hear business people so quickly say 'been there, done that, didn't work'.Whether you've had a good run at Direct Marketing or not, you really need to consider some hard truths. The me..
74: Do You Do Too Many Things At Once?
Does this ever happen to you? Do you feel overworked? Overwhelmed? Overtired? Most of us are busier than ever: We're doing our jobs plus sometimes the jobs of one or two gone-but-not-replaced colleag..
75: Why Customers Quit Buying From Direct Sales Consultants
After 7 years of loyally buying from the same tree farm lot, I vowed this December to never buy from that farm again. The reason I made that decision is actually the same reason many customers that ar..
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