Articles related to: Customer Service
101: How Do You Treat Your Women?
Marketing wisdom tells us that 80 percent of all household purchases are made by women, and no business owner can ignore them. Marketers of kids gear, food, cosmetics and clothes are good at reaching ..
102: How To Increase Your Website Traffic
As an affiliate, your main objective is to sell the products and services offered by your partner Merchants. Unless you can do this, you can never hope to make a significant amount of money with affil..
103: Little and Big Commitments
The car was drop-dead gorgeous. It had a beautiful dark blue exterior and the interior was brown - very sporty - with a 6-speed manual transmission to boot. There was no use denying it. I was in love...
104: The Rewards of Rewarding
Mornings don't always go smoothly in my house. Our older children, Josh and Danny, are never particularly thrilled about making their beds, a task they liken to going to the dentist. One morning, afte..
105: Humor in Customer Service and How It Can Help Your Business
Now, wait a minute. You are not a stage comedian or an actor. Your job is to sell something, not put on a clown act. How does humor fit into customer service?And that's exactly why this works: Everybo..
106: How to Identify With a Customer in Your Business Industry
No matter what industry you work in, this can be applied to your line of work, especially in the hospitality industry.Nearly half the jobs held at any given time are service positions. It's the way ou..
107: What Ever Happen To Customer Service
The other day I went into drug store and was standing at the counter to ask the gal where I could find a certain type of aspirin. She was on the phone apparently talking to someone she knew. She looke..
108: Need New Marketing and Selling Ideas? Ask Your Staff
"You must continually find new ideas, strategies and techniques to increase your sales and profits. If you are not moving forward you are falling behind. There is no such thing as staying even in the ..
109: Are You Taking Advantage Of Your Most Valuable Selling Asset?
Your most valuable selling asset is your CUSTOMER LIST Your customer list must contain:1. The people you have successfully satisfied.2. The people you can sell to with the least amount of expense. ..
110: What's So Hard About Great Customer Service?
There is nothing worse for your company's image, brand and business than a dissatisfied customer griping about the bad service they received. And nothing better than great service for building loyalty..
111: The Answer Is Always "NO" Until You Ask For The Sale
If I were a betting man I would have lost the farm last week, because I would have bet it all that the salesperson I was watching sell his product would close the sale. Everything he did was right.1...
112: Aggressive Is Not A 4 Letter Word
In the late 1970's, as more and more small and medium size businesses selling the same products and services I was selling opened in my market, I thought, "It cannot get any more competitive!" I was ..
113: Getting Recommended By Others Will Increase Your Profits
Over the past 30 days you have purchased many items and services. If you are like most of us you are completely satisfied with the products and services you purchased. But how many of the sellers hav..
114: Calculating The Cost Of Poor Customer Service
Have you ever thought about how much money has been lost due to poor customer service? Is it happening within the organization you are affiliated? Or perhaps you are the owner and are not aware of t..
115: The Secret To Lowering Your Marketing Cost
Marketing cost are going up..U.S. Postal Stamps are now at an all time high of 41 cents and the cost of shipping magazines and catalogs is up 20%. Newspaper advertising costs as well are estimated to..
116: Turn Incoming Calls Into Sales And Profits
The top sales performing businesses understand how very important the telephone is as a selling tool. They understand: 1.Customers and prospects telephone the business because they have a need, prob..
117: Double Your Sales Without Gaining New Customers
Once I read how Proctor & Gamble wanted to double their sales of shampoo without increasing their advertising, without spending any marketing money or even increase the number of businesses that sold ..
118: Stop Giving It Away
When I moved from Pennsylvania to North Carolina one of the many services I needed to find was a new dentist. After interviewing six different dentist, yes I interview dentist, doctors, attorneys, et..
119: Shout It From The Rooftops
Do you know the 3 most powerful words in Marketing? The 3 words that gain the most attention from your customers / prospects. The 3 words that most cause the customer / prospect to continue reading y..
120: Make BIG Profits Using Little Words-Plus - 'The 3 Most Powerful Words In Marketing'
Procter and Gamble wanted to increase their sales of shampoo so they asked their employees for suggestions. One factory worker suggested that one little word be added to the instructions on the compan..
121: Do You Need A 99cent Chicken Sandwich?
The other day I saw a Wendy's commercial advertising their 99cent Chicken Sandwich and wondered why they are advertising that price point. After all, in our part of the country you have tospend $2.89 ..
122: Market To Them Until They Buy Or Until They Die
Your prospects are inundated with an estimated 2400 to 3000 advertising messages each day. No wonder it's hard to get their attention. The old adage is true: "The squeaky wheel gets the grease."For th..
123: Customer Service -- Customer Loyalty Wins Sales
Batteries not included. Three of the dumbest words. Your Company spent millions of dollars to develop this wonderful product. Engineers spent countless hours creating and refining it. You spent add..
124: Shut Up And Take The Money -And What To Do When They Say, "Your Price Is Higher Than The Competition
While shopping one of the big box home store discounters for a client I watched a perfect example of overselling.A woman standing by the store's bathroom sink display asked the salesperson, "Does this..
125: The Clock Starts Ticking - How Not To Clock Out With Waitng Customers
I will make this quick. I know you are busy.We are a very impatient nation. It's a nation that gets antsy after 20 seconds on hold on the telephone and 3 minutes max in a line. A nation that wants e..
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