Depending on which expert you believe, up to 95% of communication is non-verbal.So if just five per cent represents the words, why do so many writers rely on this single aspect to convey what their ch..

When an eager young person, perhaps a recent college graduate, applies for a job, will they mention their MySpace page? Or their Facebook entry? Probably not, but those sites can be checked, regardles..

The ability to both give and receive candid performance feedback is critical in highly dynamic, fast-moving organizations. "Too-nice bosses often make workplace worse" is the title of Jared Sandbergâ€..

How customers view you or your products is garnered by a framework of assumptions, stories and images in their minds.If you really want to influence someone, your first task is to understand how they ..

The first step in receiving another’s message is your presence, both mentally and in your actions.Presence influences as well as words. Intense relaxed attention focused on another literally pulls t..

How do you prove to a speaker that you are really listening to what they are saying?When we speak with someone, the actual words we choose convey part of the meaning, but only part. Much of the meanin..

Dialogue: an exchange of ideas, opinions, information, experiences or assumptions on a particular issue.Consider the long list of companies that have lost zillions in shareholder funds because of plum..