"You do not lead by hitting people over the head - that's assault, not leadership". - Dwight D. Eisenhower, 34th American PresidentIf you pick up a training or human resource magazine these days, you'..

Sitting at a phone all day and taking orders from customers who are in assorted moods can be a demoralizing job. Customer service representatives deal with customers who do not know what they want, cu..

In the past few decades, our country has been besieged by a plethora of immigrants entering the United States under false pretense and without legal merit. These are what we refer to as illegal immigr..

In some geographical regions and in highly competitive industries, labor is a commodity that is not easily renewed or replaced. You want to find and keep good employees to decrease the expense of turn..

Deciding whether or not to outsource particular tasks is one of the many important decisions both large and small companies alike have to make often. This can be a difficult decision at times but ofte..

There are many who tout the advantages of outsourcing as essentially a little known secret to success. There are certainly a number of distinct advantages to the process of outsourcing. Some of the mo..

Determining whether or not outsourcing is the answer to your software problems is not necessarily a difficult question but it is a question which involves careful consideration. There are a series of ..

What leaders of corporations and organizations say about others can play a powerful role in the culture that their company adopts. In addition to actions, policies, and communications, companies refl..

If you think that your employees' poor performance on their designated jobs is costing you a whole lot of loss profits, then instead of just doing a total overhaul of your employee roster, why not try..

Many workplace studies show that at least 25 percent of workers said they were capable of doing 50 percent more work. On average, they estimated they could do 26 percent more. But why do they not? Abo..