Part of the appeal of customer-centricity is that it takes very little business acumen to grasp its core concept. Focus intensely on customers, align your products or services with their interests, an..

The road to Customer Focus Land is paved with great intentions. As the CMC/HRI Magnifying Customer Focus survey indicates, respondents know what needs to be done. They are fully aware of the need for ..

At first glance, big picture thinking and customer focus would seem to be mutually exclusive terms. After all, the first phrase connotes a farsighted, panoramic view of business, while the second impl..

What books are you currently reading? What audios are in your car? One of the quickest ways to master anything is to read books, listen to audios and watch videos on the subject. These are your tools..

To be a well-informed and intelligent risk taker, you must learn from your mistakes. It may not be the most fun way to learn, but people who achieve personal success turn lemons into lemonade by findi..

Following the downturn in the economy that began in 2001, CEOs all over the U.S. began "high-five-ing" one another in celebration of the fact that the "war for talent" was over. As one CEO told me dur..

Up until about 1995, most leadership books that were written were really about management. The message was leadership and management were one in the same. A good manger was thought to be a good leader..

With the best chief executives, those at the helm of the most effective companies that we advised, I knew that there was something more driving their decisions than simply the need to make immediate p..

The first suggestion is to learn how to deal with a problem in a patient way. One must learn how to use patience to develop their management skills. This is a very good mental exercise that allows an ..

In the course of my work I often spend hours upon hours doing research on various topics for discussion. My focus is usually on analyzing those organizations and persons that have made an impact in th..

Two areas of my life that are getting increased attention are golf and proposal writing. Now, the growing numbers of golfers-male and female-is understandable given the social and competitive aspects ..

Widespread research suggests that people do not leave organizations; they leave their managers. The implication of this finding is that managers who are respected and seen as supportive of the people ..

Are your projects consistently missing estimated completion dates? Do project management stakeholders always seem to ask for and get more, more, more, while project sponsors won't change the project c..

Although sometimes it seems that projects take on a life of their own, the simple fact is that projects don't manage themselves. It takes the energy and commitment of a number of people to take a proj..

The subject of leadership goes to the root of organized human behavior. Leadership is so integral to who we are that it's difficult to imagine human history without it. Would great cities have ever b..